DALBAR Award Season

At Voya, we are continuously focused on enhancing our digital participant experience to not only help increase engagement, but ultimately help improve retirement outcomes. We are thrilled that DALBAR has once again recognized Voya for the team’s hard work and ongoing focus on purposeful innovation to improve the online and mobile experience for our participants."

We are humbled to have received strong, ongoing recognition from DALBAR these past 30 years. Our service teams work hard every day to ensure our clients expectations are not only met – but exceeded. Putnam’s entire organization is truly honored to receive this award and we are committed to continuing our unyielding focus on world class service in the coming years."

At AIG Life & Retirement, we work hard every day to understand and meet the needs of our policyholders and our distribution partners. To receive recognition from DALBAR for our quality of service year after year demonstrates the strength of our customer-centric culture. At every level of our organization, we are focused on consistently providing a high level of service to our customers.”

Investors need to quickly locate the information they need and easily understand how their assets are invested in order to engage in meaningful conversations with their advisors. We are always advocating for the investor and are thrilled that our ongoing efforts to make data more transparent, digestible and actionable have been recognized by DALBAR."

At Transamerica, our top priority is taking care of our customers. We are proud that our customer service representatives consistently deliver the high level of service to be recognized as a best-in-class annuity service provider by DALBAR. DALBAR sets a high standard, and we are very honored by their recognition."

It is with a great sense of pride that Putnam accepts this important award from DALBAR for the quality of service that we provide to our clients every single day. Along with delivering strong investment performance, we strive to bring our clients world-class service, driven by innovation, dedicated resources and a talented internal team that is second to none.”

Customer service always has been a top priority at Primerica. We continue to enhance servicing processes to deliver an excellent client experience. We are very proud to receive DALBAR’s 2016 Mutual Fund Service Award recognizing our ongoing commitment to superior customer service during a year in which we achieved a record of more than $51 billion in client assets under management as of December 31, 2016.”

We make it a priority to listen to our clients and offer solutions that meet their needs. While our retirement plan sites have been consistently rated high by DALBAR, we’re committed to staying responsive and working to continuously improve our customer experiences. The refreshed site design provides an updated look and feel that will allow for a more user-friendly web experience.”